Refund policy


Right of withdrawal

  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies one day after you have received a product that you have ordered.

    When exercising your right of withdrawal:
  • You must notify us that you regret your purchase. The message should be sent to us (Contact us here) . Your message must clearly state your name, your address, email address, the order number, and which items the return concerns.
  • You should return the products to us immediately and no later than the legally stipulated 14 days after the cancellation notice.
  • You are responsible for return shipping, delivery, and condition of the products upon return; therefore, the products should be sent well-packaged and in their original packaging.


The right of withdrawal does not apply in the following cases:

  • Products that have been sealed (packaged) for health or hygiene reasons and where the seal (packaging) has been broken by you.
  • Products that have the character of sealed audio or video recordings and where the seal has been broken by you.
  • Custom-made product, specially tailored for you or having a distinct personal touch according to your wishes.
  • Services that have been performed and where you have expressly agreed that the service begins without the right of withdrawal.
  • Goods that can quickly deteriorate, such as food.
  • Single issues of newspapers or magazines.

    For more about the statutory right of withdrawal, see here

Complaints and grievances

  • We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint should be sent immediately after the defect has been discovered.

    What should you do in case of a complaint?
  • Any errors and defects must always be reported to us (Contact us)where you specify your name, your address, email address, order number, and a description of the defect.
  • If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the case of complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se